Privacy Policy
Last Updated: December 13, 2025
Our Commitment to Your Privacy
At ReadyHook Whitney Tow Service, we take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, and how we protect it. We only collect information that helps us provide better service to you.
By using our website or services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our services.
Information We Collect
We collect information in the following ways:
Information You Give Us
When you request service, we collect your name, phone number, location, vehicle information, and details about your situation. We may also collect your email address if you provide it. This information helps us dispatch the right equipment and provide the service you need.
Information We Collect Automatically
When you visit our website, we may automatically collect certain information including your IP address, browser type, device information, and pages you visit. This helps us understand how people use our site and improve it.
Location Information
When you request service, we collect your location so we can send a truck to you. This may come from the address you provide, GPS data from your phone, or other location services.
How We Use Your Information
We use the information we collect to:
- Provide the towing and roadside assistance services you request
- Communicate with you about your service
- Send you updates about your service status
- Process payments
- Improve our services and website
- Comply with legal obligations
- Respond to your questions and requests
We do not sell your personal information to third parties. We do not use your information for marketing purposes unless you specifically opt in to receive promotional communications from us.
Information Sharing
We may share your information with third parties in limited circumstances:
- With service providers who help us operate our business, such as payment processors or dispatch software companies
- With repair shops or other locations where you ask us to tow your vehicle
- With your insurance company or roadside assistance program if you authorize us to bill them directly
- When required by law or to respond to legal process
- To protect our rights, property, or safety, or the rights, property, or safety of others
Any third parties we work with are required to keep your information confidential and use it only for the purposes we specify.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.
You can control cookies through your browser settings. If you disable cookies, some features of our website may not work properly.
Data Security
We use reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
We retain your information only as long as necessary to provide our services and comply with legal obligations. Service records are typically kept for several years for business and legal purposes.
Your Rights and Choices
You have certain rights regarding your personal information:
- You can request access to the personal information we have about you
- You can ask us to correct inaccurate information
- You can request that we delete your information, subject to legal requirements
- You can opt out of promotional communications at any time
To exercise these rights, contact us using the information provided at the end of this policy.
Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.
Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any website you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new last updated date. We encourage you to review this policy periodically. Your continued use of our services after changes are posted means you accept the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:
ReadyHook Whitney Tow Service
6220 Kimberly Ave #12, Las Vegas, NV 89122
Phone: (702) 710-0527
Email: info@whitneytowservice.com